This shipping and returns policy explains how Dahlonega Armory ships firearms, what happens after you order, and what to do if something is not right. Firearms are regulated products, so a few extra rules apply compared with a normal online store. Please read this policy before you buy.
Our Shipping and Returns Policy at a Glance
- Handguns ship only to a licensed FFL dealer, never to a home address.
- We need a copy of your dealer’s FFL before your order ships.
- Every order ships with tracking.
- Returns must be arranged with us first and go back through an FFL.
- Damaged or incorrect items are our responsibility. Inspect at the counter.
How Firearm Shipping Works
Federal law requires handguns sold by a dealer to be transferred through another licensed dealer in the buyer’s state. When you check out, enter your FFL dealer’s name, city and phone number in the FFL field. We contact the dealer or you to get a copy of their license, then ship your order directly to them. Read the full FFL transfer guide for step-by-step help, and see the ATF firearms page for federal rules.
Where we ship
We only ship to states and localities where the item can be legally sold and possessed. Some states restrict certain handguns or magazine capacities. It is the buyer’s responsibility to know and follow their state and local laws. If we cannot legally ship your order, we will cancel and refund it.
Tracking and delivery
You will receive a tracking number by email when your order ships. Your FFL dealer will usually call you when the package arrives. Bring a valid government photo ID to complete the transfer and background check.
Order Processing
Orders are processed on business days. If any order detail cannot be verified, including your FFL information, we will email you. Orders that cannot be verified within a reasonable time may be cancelled and refunded.
Returns
- Email info@dahlonegaarmory.co with your order number before returning anything.
- Firearms must be returned through a licensed FFL dealer in new, unfired condition with all original packaging, magazines and paperwork.
- Fired or used firearms are handled by the manufacturer’s warranty rather than a store return. SCCY firearms carry a lifetime warranty through SCCY Industries.
- Return shipping and any FFL fees are paid by the buyer unless the item arrived damaged or we sent the wrong item.
Damaged or Incorrect Items
Please inspect your firearm at your dealer’s counter before you complete the transfer. If it is damaged or is not the item you ordered, do not complete the transfer. Email us right away with your order number and photos, and we will make it right.
Denied Background Checks and Cancellations
If your background check is denied, or you cancel after your order has shipped, the firearm must be returned to us through your dealer. Refunds may be reduced by shipping costs and any fees we cannot recover. Cancellations before shipping receive a full refund.
Questions About This Policy?
We are happy to help. Email info@dahlonegaarmory.co, review our terms of sale, or browse the SCCY CPX-2 shop. This shipping and returns policy may be updated from time to time; the version on this page is always the current one.